Privacy Policy

Last Updated: 24/03/25

Data Controller: DockFlow
Address: Boris Rumenov 9, Sofia, Bulgaria
Email: support@appitstudio.com

1. Introduction

DockFlow commits to protecting your privacy and complying with GDPR (EU 2016/679) and applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and products.

2. Information Collection

We collect the following types of personal data:

  • Identification: Name, email address, billing information
  • Technical: IP address, device type, browser, operating system, usage data
  • Transaction: Payment data (processed by third-party processors), purchase history
  • Communications: Email and form correspondence

Data is collected when you visit our website, purchase products, or submit support requests.

3. Legal Processing Basis

We process your data based on:

  • Contract performance for purchased products
  • User consent for marketing and cookies
  • Legal compliance requirements
  • Legitimate business interests (security, improvements, communications)

4. Data Usage

We use your data to:

  • Process purchases and provide application access
  • Respond to inquiries and support requests
  • Send administrative communications
  • Improve functionality and user experience
  • Prevent fraud and ensure security

Note: No profiling or automated decision-making occurs.

5. Data Sharing

We never sell your data. Third-party sharing is limited to:

  • Payment processors (Stripe, PayPal)
  • Email communication tools
  • Web analytics (Google Analytics)

All providers are contractually bound to protect your information.

6. International Transfers

Data may be transferred outside the EEA with appropriate safeguards, including Standard Contractual Clauses (European Commission-approved) and adequacy decisions where applicable.

7. Data Retention

Data is retained only as long as necessary for stated purposes or legal compliance, then securely deleted or anonymized.

8. Security Measures

We implement the following security measures:

  • SSL encryption on our website
  • Secure access controls
  • Regular software and server updates

Disclaimer: No internet transmission method is completely secure.

9. GDPR User Rights

Under GDPR, you have the right to:

  • Access: Obtain a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Restrict processing: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Object: Oppose processing based on legitimate interests
  • Withdraw consent: Revoke previous authorization

We will respond to requests within one month. Contact us at support@appitstudio.com. You may also lodge a complaint with your local data protection authority.

10. Cookies & Tracking

We use cookies for:

  • Website functionality
  • User behavior analytics
  • Preference storage

You can manage cookie settings via your browser or our website opt-out options.

11. Children's Privacy

Our website and products are not directed to users under 18 years of age. We do not intentionally collect data from children.

12. Policy Updates

Updates to this policy will be posted on this page with new effective dates.

13. Contact Information

DockFlow
Email: support@appitstudio.com
Address: Boris Rumenov 9, Sofia, Bulgaria